Reporting an error or bug

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Fixing bugs is a tricky business, and the very first thing I need to do is reproduce it on my PC.  But as you all have different configurations (e.g OS, DAW, admin rights, install folders), I can’t always replicate your scenario.

So if you need to report an issue, please include the following info:

  • Operating System + Version (e.g. Windows 7 64-bit Home Edition)
  • DAW (or host) + version (e.g. Renoise 3.1.1 64 -bit)
  • Exact steps to reproduce the error (e.g. Load DAW, create new project from template, load Synth1 Librarian using bridge, etc)
  • The precise error message (e.g. “The plugin failed to load. Error 0x01234567”)
  • The extract from the file logFile.txt (located under %APPDATA%\Synth1 Librarian <32|64>.net\logs)

I can’t promise to look at every request (and some issues may not be fixable) but I’ll try my best to help you 🙂 .

2 comments to “Reporting an error or bug”

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  1. George - October 14, 2018 Reply

    Hey! I really loved what you did here, but unfortunately for some reason or other I cannot use your plugin. Every time my DAW tries to scan for it it returns an exception. Details:

    1. Windows 8.1 Professional 64 bit.
    2. Reaper v5.96.
    3. No exact steps I think. I just installed it via .exe (and double checked that all dependencies you listed in the .exe are installed) and ran my DAW, which returns an exception while scanning Librarian VST.
    4. The error message is on russian, but this is the translation.System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation.
    And the whole message can be found here:
    5. The User/AppData/Roaming/ folder does not have any logs in it, only synth1Settings.json file, which looks something like this:
    “Version”: 2018909,
    “VstDllFilePath”: “D:\\Ableton\\Plugins\\Synth1\\Synth1 VST64.dll”,
    “IniFilePath”: “C:\\Users\\Георгий\\AppData\\Roaming\\Daichi\\Synth1\\Synth1.ini”,
    “ZipBankPath”: “D:\\Ableton\\Plugins\\Synth1\\zipbank”,
    “TemporaryBankPath”: “C:\\Users\\Георгий\\AppData\\Roaming\\\\TempPatches”

    Cyrillic letters in folder paths, maybe that? Will the app work if I change the name of my user folder to its alias(the ones that are displayed with dir /x in windows cmd)? Can I tamper with this file?

    Thanks for your attention and for your amazing VST!

    • - October 14, 2018 Reply

      Hi. Thank you for your detailed bug report. I can’t reproduce this on my machine, but you’re the second person to report this issue.

      I’ve created a pre-release version for you to try. You can download the exe or the zip.

      Please let me know if it works, and I’ll make it an official release.

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